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Quality of care abysmal

Story from nhs.uk

"Quality of care abysmal"

About: The James Cook University Hospital

I write on behalf of an elderly relative who was 84 years old on admittance into a and e then ward no 12.

The staff of ward 12 are never to be seen you have to hunt them down and locate them and ask them questions about what is happening.

They seem reluctant to tell you anything and merely read from a file without any real understanding of the patients history or needs.

The ward is dirty.

I noticed blood on the floor in the same place for four days. The visiting hours are far too long 1100 /2000 hours daily how anyone is expected to recover and rest in an environment that is constantly full of visitors.

I think the staff welcome the visitors because it releases them from caring for the patients.

I observed times when people pressed the buzzer for help and waited20 minutes plus for a member of staff to attend

No.

The place is run on a shoestring.

The standard of care is the worse I gave ever observed.

Avoid.

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Responses

Response from The James Cook University Hospital 5 years ago
The James Cook University Hospital

Submitted on 05/06/2018 at 09:38
Published on nhs.uk on 06/06/2018 at 03:37

Good morning

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry for your relative’s negative experience on Ward 12 at The James Cook University Hospital.

Please contact the Patient Advice and Liaison Service (PALS) on 01642 854807 who can help to resolve your issues.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays. When PALS officers are dealing with other enquirers, you may reach the voicemail. Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

We look forward to hearing from you shortly and in the interim, please be assured that the department has been made aware of your comments.

Thank you

Kind regards

Sally McMaster

Patient Advice and Liaison Officer

Patient Advice and Liaison Service (PALS)

Corporate Services

South Tees Hospitals NHS Foundation Trust

Marton Road

Middlesbrough TS4 3BW

Telephone: 01642 854807

Email: stees.pals@nhs.net

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