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Hospital communications

Posted By alphafh63

"Hospital communications"

About: Tameside General Hospital

(as the patient),

Hi

I recently attended Tameside hospital for an appointment. The service was good (i am not complaining). 

What i am interested in is the provision of appointments via the post.

At no point did any one collect my email address to arrange an appointment. Sending appointments via the post is a cost to the NHS when resources are limited. It has an impact to our environmental footprint, its slower and the trace-ability is limited unless extra is paid for recorded delivery.

I would like to speak to someone to understand better why technology is not being exploited better. Surely there are obligations to the tax payer and the environment?

thanks

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Responses

Response from Alexia Charnley, Head of PALS, Complaints and Candour, PALS & Complaints Team, Tameside & Glossop Integrated Care NHSFT 5 years ago
Alexia Charnley
Head of PALS, Complaints and Candour, PALS & Complaints Team,
Tameside & Glossop Integrated Care NHSFT

Manager

Submitted on 06/06/2018 at 14:24
Published on Care Opinion on 07/06/2018 at 14:10

Good afternoon alphafh63 and thank you for your feedback.

I read your comments with interest and you make some good points with regard to the advances in technology available and new opportunities for cost savings and environmental factors.

As you may be aware, Tameside Hospital is part of an Integrated Care Organisation and as such, is continuously seeking to develop our systems and to work innovatively to meet our patients needs. However, to do this, we must also consider accessibility for all of our patients to services and the risk associated with any change to methods of communication. At this time, communication with patients via email on the scale that you have suggested is not possible. Please be assured that this is something that the Trust will continue to review, in line with guidance from our regulators.

I was pleased to note that you had a good experience when using our services and will share your comments with our Head of Service Transformation and Directorate Manager for Outpatients to inform any discussions regarding this area of development for the organisation.

Kind regards,

Alexia

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