"Waited 1 hour and a half to be told I’m in the..."

I went to the urgent care centre today, arriving before 9am. Told reception staff that I had a problem with my eye, details were taken and I was told to take a seat. After watching people who came in after me were being seen I asked how much longer I would have to wait. Upon discovering I was there about my eye I was told I needed to go to the acute eye centre. I had been waiting nearly an hour and a half to be told there was some miscommunication and I was in the wrong place, no apology. To see I was extremely annoyed is an understatement!

Staff need to be better trained.

In contrast the acute eye clinic were very professional and I didn’t have to wait too long before being seen.