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"Excellent experience with cardiac MRI scan"

About: St Bartholomew's Hospital / Cardiology

I was very nervous about attending for a cardiac MRI, as I have had a previous bad experience with contrast dyes and CT angiograms and in particular because I am claustrophobic.

On the day, though, I really needn't have worried.

The young radiographer and the young nurse with him worked together beautifully as a team to keep me both reassured, encouraged and informed throughout my procedure.

They were telling me exactly what would come next; the nurse told me immediately beforehand when the worst part of the procedure would happen, so it didn't come as a shock; they had each of them at a different end of the scanner letting me know that both ends were always open and I was never far from the exit; and the radiographer even told me how many more minutes of the procedure remained. Their bedside manner was professional, open, friendly and courteous.

Top marks, and thank you, Barts; much appreciated.

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Responses

Response from St Bartholomew's Hospital 5 years ago
St Bartholomew's Hospital
Submitted on 05/07/2018 at 17:08
Published on nhs.uk at 18:06


Dear Carmel

Thank you for taking time to contact us with such positive feedback, we really appreciate your comments and we will share them with the cardiac MRI team. We are pleased to know that you were happy with the bedside manner of the staff who made a difficult experience manageable. Please email us with more details as we would like to share this feedback with the staff directly involved in your care.

- SBHpals@bartshealth.nhs.uk

Kind regards

Faith

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