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Amazing Care from Bulphan Ward at Basildon...

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"Amazing Care from Bulphan Ward at Basildon..."

About: Basildon University Hospital / Trauma and orthopaedics

My nan was admitted with a fractured femur following a fall at home.

She is 91 years old suffers from Dementia.

We was very unwell following surgery and we were advised that she may not survive the night due to her frailty and underlying health issues.

Luckily she started to improve and has now been discharged from the ward.

Every single member of staff we had contact with were caring and compassionate to my nan and all of our family, going over and above what was expected.

The kindness shown was so touching.

They demonstrated skills of professionalism without emotional detatchment and treated my nan with dignity throughout her stay, despite her challenging behaviour due to her condition.

We would like to say a massive thank you.

We are extremely grateful.

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Responses

Response from Basildon University Hospital 5 years ago
Basildon University Hospital

Submitted on 21/06/2018 at 14:29
Published on nhs.uk at 15:06

We are always pleased when relatives take the time to write with their appreciation of the care and treatment their loved ones have received at Basildon Hospital.

We are delighted that you were happy with the care your Nan was given whilst on Bulphan Ward, and also that you and your family felt supported during her stay.

Your comments have been forwarded to the senior team to share with staff involved your Nan's care.

May we take this opportunity to thank you for your kind words and send you and your family our very best wishes.

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