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"Neurosurgery Appointment"

About: Queen Elizabeth University Hospital Glasgow / Neurosurgery (Ward 64 – 66)

(as the patient),

I would just like to share how good my recent appointment was with Mr Canty who was standing in for my previous consultant.

It was a great and pleasant experience Mr Canty had obviously looked at my complications prior to my visit but was still open and happy to listen to my long history of complications. Having dealt with consultants/medics all my life I know the listening  skill alone is worth it’s weight in gold, especially at a first meeting. 
He took the time to really show and make sure I understood the MRI scans I had  along with the prognosis and more importantly wanted me back to a clinic appointment with further investigations.  Just knowing you are being checked up on and not forgotten or pushed out when you are going through live changing circumstances also shows compassion. I did not feel rushed even though I’m sure he was a very busy chap.
I can only hope medics like Mr Canty can be encouraged to stay.  People, empathy, and listening skill are not always skills that can be taught.
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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 04/06/2018 at 11:38
Published on Care Opinion at 12:54


picture of Nicole McInally

Dear DHH

Thank you for your post on Care Opinion.

It is important that our patients have their care and treatment fully explained to them so

I am pleased to read that Mr Canty took the time to discuss your history of complications, and to make sure that you understood your MRI scans and your prognosis. I hope this provided you with some reassurance.

I will make sure that we share your comments with Mr Canty.

Best wishes

Nicole

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