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"The response from the crisis team"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult Mental Health Services - Community (City)

(as a service user),

my son who as a personality disorder and several physical health problems has had to contact the so called CRISIS team. The response he has been met with is, in my opinion, totally diabolical......when someone is in a state of CRISIS the last thing they want to be told to do is : try reading a book

                try having a hot bath

                try going for a walk

                watch a dvd

                and the list goes on and on...

When my son presents to services in a state of CRISIS these suggestions are totally inadequate. Yes my son has a CPN who visits him for an hour once a week but given the severity of his disorder and other circumstances he finds it particularly hard to cope on a daily basis....whilst we as his family provide as much support as we feel able to,having the back up of a well managed and well staffed out of hours service would make all the difference to my son and us as his family.

I think that funding needs to be increased to all aspects of mental health services as a matter of urgency and high level management need to start listening to their staff patients and families/carers.

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Responses

Response from Karen Osborne, Team Leader County South eCrht, Adult Mental Health, Nottinghamshire Healthcare NHS Foundation Trust 5 years ago
Karen Osborne
Team Leader County South eCrht, Adult Mental Health,
Nottinghamshire Healthcare NHS Foundation Trust
Submitted on 04/06/2018 at 10:44
Published on Care Opinion at 12:53


Hi.

I can see from your posting that you are clearly a parent who cares about their son and wants the best possible care for him, please be assured that this is what we at Nottinghamshire Healthcare also want for him and for all our sevice users.

It is a concern that you feel your son was given inadequate support on this occassion, I would like to offer the opportunity to discuss this further.

Please contact me on 0300 123 2901 and ask to speak to Karen Osborne, we can try and work together to ensure that your son has an appropriate crisis care plan that he can utilise when necessary.

Regards

Karen Osborne

Tel: 0300 123 2901

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