"Dangerously unorganised"

I'm not sure where to even start. I was on hold for two hours yesterday. I had filled out a consultation form a few days ago and still haven't heard back. Recently I ended up calling 111 to see an out of hours GP as that was more efficient than trying to get an appointment with Unity. I have depression and fibromyalgia, both of which are currently going untreated because of the lack of appointments. I am genuinely worried they're putting my health at risk. I have been trying to get a smear test since January, and have had absolutely no luck in getting an appointment. I love my GP but the practice is becoming a failure in it's duty of care to it's patients, it's almost at a dangerous level and I am looking elsewhere for treatment I desperately need.