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"Service at Wishaw University Hospital"

About: University Hospital Wishaw / Medical Oncology

(as a service user),

My wife was referred from Oncology Outpatients for urgent treatment for a pleural effusion, She attended at Emergency Care that same afternoon but as a result of 'bed blockage' in Ward 7, the relevant ward, she was kept waiting in Emergency Care for four days before being transferred to Ward 7. As it was a Bank Holiday Weekend she did not undergo the necessary procedure until a week after she was first admitted.

The following day she was advised late morning that she was being discharged and was moved to the Day Room in order to release her bed. She waited for hours for her medication to come from the Pharmacy and it was only at 6pm when I attended at the ward in frustration that her medication was found in a 'sluice room'. I wonder how long she would have had to wait if I had not called.?

I[we] have no complaints about the quality of care. The nursing staff in particular do an excellent job in very trying and difficult circumstances, The unavailability of a bed is not down to them. As a layman, I did get the impression that some of the patients in the ward should possibly have been in care elsewhere.

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 5 years ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 07/06/2018 at 13:44
Published on Care Opinion at 15:43


Dear Irritated relative

Thank you for getting in touch and I am sorry to hear of the issues that your wife encountered whilst an inpatient here at University Hospital Wishaw, and I apologise to you and your wife.

I will ensure that your comments are fed back to the clinical area, so that we can take learning from your experience and ensure improvements, as well as feedback your positive comments to the nursing staff in the Emergency Care Unit who will be delighted for this positive feedback.

If you would like us to look into this further, I would appreciate if you could contact Yvonne Ross our Patient Affairs Manager on 01698 366558, with more information to allow us to be able to feedback to you in more detail.

Best wishes to you and your wife

Regards

Faith

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Update posted by Irritated relative (a service user)

Thank you for your response and the offer to take the matter further. The purpose in submitting the story was to highlight the problem experienced in respect of 'bed blocking' at University Hospital Wishaw. I feel that the original story provided enough information to make the point and for the hospital to consider . To be honest, we have more pressing issues in respect of my wife's current state of health to worry about.

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