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Very poor therapy service (IAPT)

Story from nhs.uk

"Very poor therapy service (IAPT)"

About: Cheshire And Wirral Partnership NHS Foundation Trust

It upsets me to say this about an NHS service, but this talking therapy service is dreadful. Waiting an age to get to see someone, was told to take it or leave it with the one option of CBT, and when my sessions started I had a therapist who was bored and apparently just wanted to go through the motions. I stopped seeing her and signed up privately for an online therapy programme which has been fantastic for me.

How does this service continues to get commissioned is a mystery to me.

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Responses

Response from Cheshire And Wirral Partnership NHS Foundation Trust 5 years ago
Cheshire And Wirral Partnership NHS Foundation Trust

Submitted on 07/06/2018 at 16:26
Published on nhs.uk at 17:06

Good Afternoon,

Firstly may I say how sorry I was to read of your feedback, in particular around your comments in relation about the Therapy Service.

I would like to look into this further and pass your concerns onto the appropriate team.

If you would be happy for me to do this, please contact PALS on 0800 195 4462 or email cwp.pals@nhs.uk.

Kind Regards,

Curtis Daniels

Carer / Patient Advice and Liaison Service Officer

Patient and Carer Experience Team

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