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"Ongoing nephrology care"

About: Kent & Canterbury Hospital / Nephrology

I receive on-going care at Canterbury hospital, unfortunately I would never recommend treatment with the nephrology consultants. Every time I turn up I see a different consultant, they never read through my notes until I’m in the room and despite my GFR being is constant decline my treatment never changes. I am never consulted on side effects of my medication nor is on-going care ever discussed. In fact one head consultant seems visible annoyed whenever I raise any concerns. I was put on medication for a blood clot which caused a rapid decline in kidney function and then was told I should stop taking my water pills which were flogging my kidneys (I had been on this dose for a while before this was picked up), subsequently I began to see my hands and feet swell up so badly they were twice the size. I now can’t walk or use my hands. Three sets of results are missing from my patient view so I have no idea of the state of my kidneys for my last two appointments. All in all this has to be the worst run department.

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Responses

Response from Kent & Canterbury Hospital 5 years ago
Kent & Canterbury Hospital
Submitted on 25/06/2018 at 16:31
Published on nhs.uk at 17:06


We are very sorry to hear you are unhappy with the treatment you have been receiving to date.

We do expect our staff to listen to the concerns of their patient and also engage with them during clinical decisions.

Please contact Nicola Lindsey, Senior Operations Manager for Nephrology, you can call through on 01227 766877 and ask to speak to Nicola Lindsey.

Or you can contact the PALS team.

You can do this by:

Email: ekh-tr.pals@nhs.net

Phone: 01227 783145/864314

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/making-a-complaint/complaint-form/

Many thanks.

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