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Very insensitive service

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"Very insensitive service"

The service received was very insensitive and mechanical in approach. There was not attempt to have holistic approach to the consultation or any regard to the patients needs or individual circumstances.

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Responses

Response from Patient Experience Facilitator, Birmingham Women's and Children's NHS Foundation Trust 4 years ago
Birmingham Women's and Children's NHS Foundation Trust

Submitted on 10/03/2020 at 14:56
Published on Care Opinion at 14:56

Sincere apologies about the extremely delayed response to your feedback. It is disappointing to hear about your experience with the service at Birmingham Children's Hospital. We would like to encourage you to contact our Patient Advice and Liaison Service (PALS) who would be happy to help you and further discuss any concerns you have. You can contact the PALS team on 0121 333 8403 or alternatively via email on bwc.pals@nhs.net. Best Wishes, Patient Experience Team.

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