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Polite, attentive and ready to help.

Posted By JJF

"Polite, attentive and ready to help."

About: Queen Margaret Hospital / Day Surgery

(as the patient),

Admitted for carpal tunnel decompression surgery at 8am.   Everything in the ward was spotless and the nurses and staff were polite, attentive and ready to help.  The surgeon, Mr Patel, arrived about 8:30 on his rounds.  Number 2 on his list I was in pre-op at 9:30, in theatre by 9:40 for what turned out to be a 20 minute procedure under local anaesthetic.  Back in the ward by 10:20 and readied for discharge.   If this is typical of the staff, care and process for the NHS Queen Margaret hospital and the day surgery unit I can only rate them as 5 *****.  Well done everyone and thank you.

Staff attitude

Staff attitude


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Staff skills


Team work

Team work


Reception

Reception


Environment

Environment


Appointments

Appointments


Treatment

Treatment


Explanations

Explanations


Nurses

Nurses


Doctor

Doctor


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Other staff


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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 5 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife

Submitted on 08/06/2018 at 11:10
Published on Care Opinion at 14:20

picture of Nola Cassidy

Dear JJF

Thank you for taking the time to post about your visit to the Day Surgery Unit in QMH, Im glad to see your visit was timely and that you were given a 5* service something we aim to give all our patients.
It is reassuring to see that all the staff were polite attentive and ready to help.

Your comments will be shared with and appreciated by all the staff.

Kind Regards

Nola

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