"North staffs mind"

Thank you for taking the time to feedback your experiences.

We always welcome feedback so this can inform future service developments.

The service has a duty of care to provide high quality therapy for all service users and I am sorry to hear that you feel that you have not received the standard of care that we expect in the service.

We would like to have the opportunity to fully understand more about your experience in the service and to be able to address these concerns that you have raised through NHS choices.

If you would like to discuss your experience please contact North Staffs Mind Counselling Service on 01782 262100 alternatively you can contact the Senior Practitioner Phil Brookes from North Staffordshire Combined Healthcare on 03001230907 (option2) who would be happy to discuss your concerns further.

If you feel this is not what you want to do at this time please consider contacting our PAL's team who can support you to make a decision on what options you have in taking your concerns forward: Telephone 0300 123 1535 ext.2031 or Free phone 0800 389 9676 Mon -Fri: 9am to 5pm.Text service 07718971123 (This text service is available 9am to 5pm and charged at your provider's rate) or

e mail: patientexperienceteam@combined.nhs.uk (e mails are monitored Mon to Fri, 9am to 5pm)