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Utterly disgraceful.

Story from nhs.uk

"Utterly disgraceful."

I care for my adult child with MH needs. Their care out of hours falls under CRISIS.

It has been "drummed into me" to contact CRISIS when we have a "CRISIS" out of hours.

I can honestly say hand on heart my experience (s) of CRISIS have been appalling, one time we ended up in the E.D following no assistance/ logical ways forward in dealing with a MH CRISIS. The "Professional" on-duty visiting the E.D to see why my child had been admitted following their "intervention" (I laugh sarcastically.)

Staff in my opinion can't wait to get you off the phone & really aren't interested (luckily my phone records calls so I have proof, I shall be taking this further & reporting to the CCG & CQC.)

CRISIS is when an individual is in CRISIS...yes?

Act on it "Professionals."

Disgraceful attitudes. Disgraceful treatment & lack of.

I'm "just" a Parent/ Carer, I'm not MH trained, I call for assistance, guidance, help & advise.

My most recent contact with CRISIS has left me perplexed at what you really do & want to do.

It seems, not a lot, just hurry a conversation along to get "us" off the phone, when I'm left at a loss as to what to do next or how to cope with a situation.

CRISIS=failure 100%.

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Responses

Response from Bushey Fields Hospital 5 years ago
Bushey Fields Hospital

Submitted on 04/06/2018 at 15:27
Published on nhs.uk at 16:06

We are sorry to hear that you didn't have a positive experience of our crisis services. We would welcome the opportunity to explore your concerns further to learn how we can make improvements to our services. If you contact SED on the number or email below we can look into the difficulties you faced when trying to get help for your child in a crisis situation.

The Service Experience Desk (SED) is the central point of contact for all concerns and enquiries, whether these are formal or informal complaints, compliments or suggestions. We welcome any comments you may have on the services we provide. You can contact SED on 0300 555 0535 or email SED@dwmh.nhs.uk

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