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"Consultants need to learn how to speak to patients"

About: Royal Shrewsbury Hospital / Maternity

I had my first consultant meeting at maternity services and I’ve never felt so unsupported by professionals.

The appointment itself provided no extra information for me and only gave me information I already knew making it feel like a waste of time. I felt unwelcomed and patronised by the consultant even though this is my second pregnancy. I wasn’t asked any of mine or my partners views on the situation and wasn’t even given the opportunity to do so. When discussing my birthing plan we felt we were being pushed towards one option more than others based on how we were presented with the risks of each; even though I am fully aware of them already. I felt my previous complications were pushed aside in regards to the same complications that could happen again even though it took me a long time to recover. I’m now 33 weeks pregnant and still have no birth plan in place because I don’t know which option I can take.

It doesn’t fill me with confidence or reassurance when being under consultant for my delivery if this is how I’m going to be treated. This is a great shame because I have always felt supported by the midwives in both my pregnancies and this experience has just filled me with doubt about having consultants present.

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Responses

Response from Royal Shrewsbury Hospital 5 years ago
Royal Shrewsbury Hospital
Submitted on 31/05/2018 at 15:11
Published on nhs.uk on 02/06/2018 at 03:39


Good afternoon,

Having read through your feedback I am very sorry to learn of your negative experience at what is such a crucial time for you.

Can I suggest that you contact your Community Midwife, if you haven't already done so, and explain what happened at your appointment so she can assist with arranging something else for you and provide the necessary support that you need to make your birth plan.

Another option for you is to contact our PALS Service on 01743 261691 and ask for their help in liaising with our Maternity Services to arrange another appointment for you.

I would urge you to follow one of these options so that we can help you.

In the meantime I will ensure I share your feedback with the Head of Midwifery so she is aware of the negative experience you encountered and she can then share this with the Obstetric Medical Team.

I hope this helps.

Thank you

Kind Regards

Patient Experience Team

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