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Very unprofessional handling of patients in...

Story from nhs.uk

"Very unprofessional handling of patients in..."

About: Salford Royal / General surgery

I sat, uncomfortable, for six hours waiting for surgery.

They cancelled it.

I understand about people with higher priorities and all, but to be sat for six hours, add six more hours of no food or drink, and they won't even allow me to have some water (dehydration makes my condition worse).

Worse, they didn't know when they would reschedule, or even when I would be called.

I called them the next day, and was told that they had no idea when, and for me to wait for them to phone me.

I asked if that would be today, and they couldn't even tell me that.

I needed this operation - I am in constant pain and discomfort.

It is pretty obvious that it won't be happening now for a while.

Very disappointing.

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Responses

Response from Salford Royal 5 years ago
Salford Royal

Submitted on 10/07/2018 at 15:28
Published on nhs.uk at 16:06

Dear Sciamos

Thank you for taking the time to post your comments. We are so sorry to hear about your experience with trying to get hold of our team to confirm your surgery. We are disappointed as your experience does not reflect our Trust values, where we pride ourselves on our professionalism and communication skills.

To allow us to investigate this further, can I ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 206 2003 or email them directly on pals@srft.nhs.uk with further details of the number you have been trying to call, so we can give you some answers, and confirm when your surgery has been planned, if you haven't received this.

Kind regards.

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