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Excellent Hospital

Story from nhs.uk

"Excellent Hospital"

About: Shepton Mallet NHS Treatment Centre

Knee surgery. I was referred to this Hospital and cannot praise the teams there enough. The initial consultations,tests and individual rapport made me feel totally at ease. I followed through on the consultation and had the total knee replacement operation on the day of admittance. The wards consist of two patients with all facilities. The staff are extremely attentive and appear to love their work whilst acting totally professionally. Doctors,consultants and physiotherapists involved me in all aspects of my treatment during my stay. They encouraged me to work towards my best outcome after surgery. After discharge there were follow up calls and visits.

They obviously care for the patients In their careful hands. I would recommend being treated by this dedicated team without a second thought. You are in not just good but great hands.

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Responses

Response from Shepton Mallet NHS Treatment Centre 5 years ago
Shepton Mallet NHS Treatment Centre

Submitted on 05/06/2018 at 12:14
Published on nhs.uk at 15:06

Dear Mr Wallsworth

Thank you for taking the time to provide feedback on your recent treatment at Shepton Mallet NHS Treatment Centre.

We aim to provide a high quality, individualised patient focused service ensuring every patient is treated with the care and respect they deserve. We believe that clear and careful communication is the key to establishing good rapport and that this, combined with ensuring that patients are involved in the planning of their care, recognise that this contributes to the provision of a smooth and seamless process.

It was lovely to hear that we have achieved these aims and that you have been satisfied with the service we provided. We hope you have made a good recovery and achieved the outcome you were hoping for. Thank you also for your kind recommendation. I shall ensure the team is made aware of your comments.

Kind regards

Trudy Craig BA (Hons) Humanities, Registered Nurse

Patient Quality and Safety Manager

T : 01749 333743

Trudy.Craig@careuk.com

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