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"Colonoscopy performed with sensitivity..."

About: North Devon District Hospital

I underwent a colonoscopy procedure at the Gemini unit recently. At each stage of the process, from the referring doctor to the receptionists to the paramedics prepping for the consultant I felt that everyone was acting extremely professionally and ensuring that I understood everything that was going to happen. Prior to going in for the appointment there was considerable engagement conducting pre-procedure questionnaires and receiving courtesy calls to ensure that I could take the necessary laxatives etc to prepare for the procedure. On the day I was prepped within half an hour of my appointment and seen by the consultant within three-quarters of an hour. I had elected not to have any sedation or pain relief medication and the staff, despite saying it was unusual, were happy to respect my wishes. The procedure was completed by the consultant with considerable expertise and sensitivity and I was engaged in decisions throughout and able to watch what was happening on the large screen, Although having a small camera inserted into your rectum and up into your colon is not the most dignified of procedures I was happy that the paramedics and trainee nurse in the room were also respectful & willing to engage in conversation which made the whole experience much less stressful than it could have been.. The recovery room staff were also attentive and ensured that I was properly informed of the outcome of the colonoscopy which thankfully was that there was no reason for concern.

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 5 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 05/06/2018 at 09:16
Published on Care Opinion at 16:50


Thank you for taking the time to let us know about your recent colonoscopy procedure and, firstly, I am pleased that the outcome was reassuring.

It is good to know that you were kept fully informed throughout your pathway as this must have been an anxious time for you. I am also glad that your wishes regarding not to have any sedation or pain relief medication were respected and you were treated with dignity.

I have passed your kind comments to the Service Manager where they will be gratefully received and shared with staff.

Kind regards

Jayne

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