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Care Opinion

They showed empathy and compassion

Posted By JintyM

"They showed empathy and compassion"

About: Golden Jubilee National Hospital

(as a service user),

I attended for a CT Angiogram and was met by a very friendly receptionist, then CSW and Senior Charge nurse who all put me at ease.

The Cardiologist and Radiologists showed empathy and compassion explaining everything to me and helped to relax me before, during and after the procedure.

Many thanks to you all, where would we be without the dedication of all who work within the NHS?

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Responses

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 5 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 28/05/2018 at 10:23
Published on Care Opinion at 15:56

Dear JintyM

Thank you for your kind words regarding your recent visit to the Golden Jubilee Hospital. I was very pleased to read that you were cared for with empathy and compassion during your visit. Our staff always strive to provide all patients and visitors with the highest quality of care and they will be delighted to read your compliments. I will be sure to pass this onto them.

Regards

Paula

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