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"Upset about today’s appointment"

About: Queen Elizabeth Hospital Birmingham

I’ve had dealings with this hospital many times and feel it’s the best hospital I’ve been in with exceptional staff and treatment.

Today I had an appointment in neurology which I was both deflated and upset by the result. I had a long wait which they apologised for, then I saw the consultants registra who was a kind person but I left upset and confused at his conclusion. Within less than 15 minutes and a very quick examination, using an mri scan from last year I was told my symptoms were not neurological and leaving me lost as to what was causing the problems.

He went through my information quickly and I felt uneasy that he had misunderstood some things I said.

So I still don’t know why I am falling over, getting numb patches, whitnessed by my g.p. having twitching clear to see in my neck and face, stumbling because of fatigue.

He was kind and tried to help me as I was so upset but I’m still gutted that no tests were needed. I wish I’d seen the consultant seeing as it was my first appointment and I’d waited around six months to get there with one appointment cancelled during the wait.

The outcome may be correct but I just feel it was done so quickly I didn’t have time to process things.

The nurse was extremely kind and tried to help me and even got the doctor to try to explain things but I’m still confused

.

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Responses

Response from Queen Elizabeth Hospital Birmingham 5 years ago
Queen Elizabeth Hospital Birmingham
Submitted on 06/07/2018 at 15:27
Published on nhs.uk at 17:06


Elaine, Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Firstly can we apologise for the delayed response to your feedback, this has fallen below our usual standard. We are delighted to hear that some aspects of your care and treatment were positive. Your kind words have been forwarded to senior staff responsible for the Neurology Department to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We are also sorry to hear that your consultation felt rushed, you did not feel fully listened to and were left feeling confused. Senior staff responsible for Neurology are keen to listen to your concerns in more detail. Should you wish to discuss this further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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