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"Treated like a time waster once admitted"

About: Royal Blackburn Hospital / Accident and emergency

I was told after a gp telephone consultation that I was to ring 999 as I was suspected of having my bulging disc bulging onto my spinal cord causing caudia equina as I was in severe pain and having internittant bladder invontinence and severe loss of sensation and ipuns and needles. The doctor at A & E and the nurse were very good and treated me very kindly as I also have another severe chronic pain condition. However, it was the admittance in acute ward A room 18 that has led to this complaint. I was only offered a drink after 7pm and given pain relief at 18.30pm (despite the doctor requesting it hours before at A & E) I was never offered anything to eat at all. I was not seen by a doctor, I was sitting on dirty bed sheets ( with previous stains on) from God know what. I wanted to know when I would have my MRI scan as I was in severe pain in a bed too small and just left for hours. I was told it would be up to 24 hours ( despite and e wanting it done today) When I was left for another two hours ( no food etc) I pressed my buzzer and asked if I could go home as nothing was happening tonight could I come back for an bro scan tomorrow . When a nurse came she was very rude and said I can’t be that bad if I’m not patient enough to wait and just walked off. I could barely walk which she could see and just started chatting to someone. I’m still alone in pain with possible caudia equina and the NHS don’t care

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital
Submitted on 24/05/2018 at 11:38
Published on nhs.uk on 25/05/2018 at 03:39


Thank you for your comments regarding your visit to the Emergency Department and subsequent admission to AMU A and thank you for taking the time to do so.

We are very sorry to hear about your experience and will share your feedback with the management team for the department.

If you would like us to investigate further please contact the Patient Experience Team to provide us with further information.

You can contact us via email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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