"Broken promises"

I visited this surgery to have a simple form filled out and sent off in March.

However it became clear the surgery store all documents for a minimum of 22days before looking to see what is actually needed. When I handed in the form, the lady told me it would take between 22-40 days without even looking(must be a skill she as)

I have visited this surgery once previously and encountered a similar lethargic approach when trying to get a form for a marathon stamped.

What did become apparent was at the 22days point, the form was looked at and I was contacted to have a medical that wasn’t necessary and then asked about the form. The doctor literally took 2minutes to complete it.

From this point the doctor told me he would send the form that afternoon. Nearly 3 weeks later and many visits to the reception and phone calls to the surgery(to be ignored, dismissed or promised of a call back) I’m told my form has just been sent.

All in all a document that took 2 mins to fill out and stamp (which the surgery claim money for) took over 7weeks and still hasn’t arrived at destination.

All I can say is the surgery clearly don’t value the clients, and I shall be looking for a new surgery ASAP.

Thank you

From

Another satisfied client