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"Opthalmology Department Treliske."

About: Royal Cornwall Hospital (Treliske) / Ophthalmology

During my visit on Tuesday 22 May, 2018 for eye tests, from1420 onwards, I was really impressed by the friendliness, concern and care shown to me by the lady nurse conducting the tests.

I cannot stress highly enough, my appreciation for the friendliness, concern and the fact that he went out of his way to rectify a timing problem,.

One particular consultant, what a gentleman, he took time to LISTEN, was open, friendly, took time to show, and explain, my various test results, answered all this old chap's questions honestly,

and with understanding.

On leaving, I felt that a load had been removed from my shoulders for the first time in five months and I am deeply grateful to him for his time and concern, so request that you pass my comments on to him.

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Responses

Response from Michaela Johnson, QI Manager, Quality Improvement, Royal Cornwall Hopitals NHS Trust 5 years ago
Michaela Johnson
QI Manager, Quality Improvement,
Royal Cornwall Hopitals NHS Trust
Submitted on 31/05/2018 at 15:58
Published on Care Opinion on 01/06/2018 at 15:40


picture of Michaela Johnson

Thank you so much for posting such a lovely review on here for the team you saw in our Ophthalmology Department on 22 May 2018. I am delighted to hear that they were friendly, showed you concern and care and went out of their way to help you.

It is always wonderful to know that our Consultant's take the time to listen, show and explain results of tests, whilst being open, honest and understanding.

As you have requested I will of course share your kind words with the staff that were involved in your treatment and care as I know your comment and praise will be greatly appreciated.

With kind regards

Michaela Brewer, Patient & Family Experience Coordinator

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