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"Northwick Park Hospital Emergency Treatment"

About: Northwick Park Hospital / Accident and emergency

(as the patient),

Not living London, I was really worried after having server pain in the groin. Having had 4 operations in the past I was dreading the experience. I found Pin Walk in Centre which saw me in an hour and referred me to A&E straight away. Having gone to A&E many times I thought I'd be waiting a long time for emergency treatment, even though I'm classed as an emergency. 

I arrived at A&E and within 2 minutes of registering my details I saw the doctor. After 20 minutes I saw the ED team and then after 5 more I saw the registrar. Within 2 hours I was under and had a successful operation. I cannot remember my registrars name, but I can tell you that this hospital is amazing. You would have thought it was a private hosptial. A special thanks to the doctor in A&E. A thanks to the ED doctor who treated me for bloods, and to the registrar and the anesthetist who even came to see me at the end of his shift.

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 5 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust
Submitted on 24/05/2018 at 17:25
Published on Care Opinion on 25/05/2018 at 10:23


Dear Jani91,

Thank you for taking the time to share this lovely feedback with us. I am so pleased that you were so well cared for and that everything happened so promptly for you.

I will share your feedback with the teams who will be delighted. We love to hear when we get it right.

I hope you are recovering well.

Best wishes

Anjali Patel

Patient Experience Manager

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