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My fathers recent visit to A&E by ambulance

Story from nhs.uk

"My fathers recent visit to A&E by ambulance"

About: Wythenshawe Hospital / Accident and emergency

I would like to express my sincere thanks for the professionalism and sincerity shown by every member of staff who dealt with my father last Friday afternoon when he attended A&E at Wythenshawe Hospital. For me the situation began when a paramedic contacted my wife to advise us that my father had fallen in the garden, cutting his head. We were told that my mum was very upset and that one of the family should travel to the hospital as soon as possible to comfort my mum.

I arrived at the hospital just as my mum was being walked into the brand new A&E department by two female paramedics or ambulance drivers. They were absolutely lovely with my mother and walked us round to see my father who was by now lying on a bed ready for assessment in one of the arrival / triage rooms.

From there on in every member of staff who spoke to me and my parents and attended to my father were a credit to the NHS. Fortunately I do not have to use the NHS very often and I sometimes allow some of the negative reportage in the media to influence my opinion of the service you currently provide.

Our experience last Friday afternoon was nothing short of first class, not only did you sympathetically deal with my father, allowing for his repetitive stories, a symptom of his dementia, but you recognised the pressure his illness is putting on my mum. We have tried hard to persuade them to accept carers coming into their home, each time this has been declined. Your staff quickly identified the problems and were able to convince them that they needed some support and that this support would be forthcoming in the next week or two.

On behalf of all our family I would like to thank you for the care, support and professionalism that you provided.

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Responses

Response from Wythenshawe Hospital 5 years ago
Wythenshawe Hospital

Submitted on 05/06/2018 at 15:46
Published on nhs.uk at 19:06

Thank you for your positive comments posted on the NHS Choices website regarding the care and treatment your father received from the A&E Department of the Wythenshawe Hospital.

It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the care your father received was compassionate and that this care also extended to your mother who was understandably upset. We were also pleased to read that the staff were able to quickly identify your father's problem and that they were able to convince your parents of the need for some support with their needs. We can assure you that we have passed on your thoughts to the Head of Nursing for Unscheduled Care so that your kind words can be shared with the wider team.

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Patient Experience Team, Manchester University NHS Foundation Trust 5 years ago
Manchester University NHS Foundation Trust

Submitted on 05/06/2018 at 15:47
Published on Care Opinion at 21:09

Thank you for your positive comments posted on the NHS Choices website regarding the care and treatment your father received from the A&E Department of the Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the care your father received was compassionate and that this care also extended to your mother who was understandably upset. We were also pleased to read that the staff were able to quickly identify your father's problem and that they were able to convince your parents of the need for some support with their needs. We can assure you that we have passed on your thoughts to the Head of Nursing for Unscheduled Care so that your kind words can be shared with the wider team.

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