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Communication, or lack thereof.......again

Story from nhs.uk

"Communication, or lack thereof.......again"

About: Walton Hospital

Regret to say have been subject to what I see as another fundamental break down in communication between patient's consultant and myself.

If you, (consultant), have no intention of contacting me after meeting with my spose, please don't tell me that is what you intend to do. This only increases my ever increasing frustration and anxiety regarding his situation.

Centre of excellence?

No amount of new signage or relabelling is making things any better.

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Responses

Response from Walton Hospital 5 years ago
Walton Hospital

Submitted on 24/05/2018 at 09:00
Published on nhs.uk on 25/05/2018 at 03:39

Thank you for providing this feedback and giving us the opportunity to look into your concerns. Matron has spoken with the consultant and is sorry that there was a delay in information being shared with you, the consultant acknowledges this delay and would like to extend his apologies to you.

If you have any outstanding concerns or wish to pursue your complaint further please do not hesitate to contact our Patient Experience Team by email dchst.patientexperienceteam@nhs.net or telephone 01773 525119.

Best Wishes

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