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Lack of communication and compassion

Story from nhs.uk

"Lack of communication and compassion"

About: William Harvey Hospital (Ashford) / Accident and emergency

I had a fall on4/5 May. Taken to W Harvey A&E. X-ray showed broken shoulder. Went home. Attended fracture clinic on 10 May, told I needed operation to pin the break. Since then, nothing,11 days later. Phones go to answerphone, voice recognition useless. No indication of when I might be called in, no communication, have I been forgotten completely? Am in much pain.

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Responses

Response from William Harvey Hospital (Ashford) 5 years ago
William Harvey Hospital (Ashford)

Submitted on 25/06/2018 at 17:32
Published on nhs.uk at 18:06

We are very sorry to hear you have had a difficult time.

Can I please ask you to contact the PALS team as we would like to make sure you have been seen and are receiving the care you need.

You can do this by:

Email: ekh-tr.pals@nhs.net

Phone: 01227 783145/864314

Website: https://www.ekhuft.nhs.uk/patients-and-visitors/information-for-patients/patient-experience-team-and-pals/making-a-complaint/complaint-form/

Many thanks.

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