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"Gaining an extended family"

About: Robin House

(as a parent/guardian),

On our first visit to Robin House, I was extremely nervous. I sat outside in the car and cried a little at the prospect of entering a childrens hospice.

That feeling soon disappeared as we entered to the warmest, friendliest faces. We have now been attending Robin House for 2 years and what an amazing 2 years it has been.

Recently we hit a bump in our road when my daughter became unwell extremely fast during a visit, the staff handled the situation amazingly. We spent 2 weeks in hospital and then came to Robin House for step down before home. They helped me regain my confidence, provided endless support and enabled us to have a week full of unforgettable memories that I will cherish forever.

Robin House feels like home away from home for us and the staff now feel like part of our family. I don't know what I would do without this amazing place.

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Responses

Response from Nicky Bridges, Associate Nurse Director, Care, CHAS 5 years ago
Nicky Bridges
Associate Nurse Director, Care,
CHAS

Responsible for care at Robin House

Submitted on 24/05/2018 at 14:15
Published on Care Opinion at 15:42


picture of Nicky Bridges

Dear Blessedmummy

Thank you so much for sharing your story with us.

It sounds as though coming to Robin House for the first time was very difficult for you, which is something that lots of families tell us. I am pleased that you over came your nerves, as both you and your daughter appear to have really benefited from the service.

Our team strive to ensure that they provide high levels of care and support to children and their families, and I am delighted to hear that you found the staff dealt with the situation you were in so well. I will certainly make sure that I pass on your lovely story with them.

We all look forward to seeing you at your next visit, when I am sure you will continue to make cherished memories together

Thank you again

Best wishes

Nicky

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