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"Emegency admission"

About: York Hospital / Accident and emergency

The overall care was very good; and the staff did their best to help me given evidently limited resources. Mainly the fact that there wasn't even a drip stand for my antibiotics. I was on the point of suspending the drip myself by means of a shoelace when one of the nurses did the same by means of a tourniquet. It is shocking that staff and patients are failed by the absence of such basic equipment and this really needs to be dealt with because there is no point giving intravenous antibiotic to someone when they are not even able to benefit from it because lack of equipment leaves them holding the drip in their lap..

I also felt that the first doctor I saw on the ward had a bit of an attitude when it came to my insistence that I did not want an X ray or a CT scan; and he failed to record this on my notes so that in the morning I had to reiterate this fact again. What I will say in relation to this is that not having been to medical school doesn't make you an idiot- and this is MY body, after all.

But those two things aside; I was cared for really well; especially by the paramedics, and I'm really grateful for the care received.

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Responses

Response from York Hospital 5 years ago
York Hospital
Submitted on 31/05/2018 at 14:48
Published on nhs.uk on 01/06/2018 at 03:38


Thank you very much for your kind comments about the care and treatment you received in our Emergency Department.

We were disappointed to hear, however, about the equipment and the attitude of a member of staff.

We have shared your experience with the senior manager.

If you would like us to address the concerns you have raised please contact our Patient Advice & Liaison Service (PALS). Our advisers will be able to take further details from you and advise you accordingly. The PALS service can be contacted on:

• Telephone: (01904) 726262

• Email: pals@york.nhs.uk

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