"Horrible service"

I had been booked in for a obstetrics appointment at whipps cross. Unfortunately I had suffered a miscarriage two weeks prior to this appointment. Obviously this was a VERY difficult time for me! I tried on SEVERAL occasions to contact them to cancel my appointment but on no occasion did they bother to pick up. I even went through switchboard! Going through a miscarriage I was still trying to cancel the appointment. On the day of my appointment a nurse called to ask why I had not attended I explained the above to her and to be fair she was nice and apologised profusely for what I had to go through and said she would escalate this to ensure it doesn’t happen again. Today I receive a letter to tell me that they are contacting my gp to tell them that I had not attended the appointment and had not cancelled. RIDICULOUS.