"A further visit to the Western General hospital"

I was back in hospital recently for a routine cardiac ejection fraction test in the nuclear medicine department which was carried out by the most affable and cheerful fellow one could have hoped to meet - Peter. What a delightful young man, with a great sense of humour too. He and his assistant Sarah were fast and efficient.

Sadly this visit was marred by the very unpleasant behaviour of the member of staff who dealt with my wife and myself when we were trying, to enter car park 11 near the front of the Anne Ferguson main entrance (my wife has a blue card): the barrier failed to rise so my wife pressed the button on the panel and when it was answered she politely explained that the barrier had not opened, to which the very curt and sarcastic retort was; Should it?

I found this unhelpful and rather silly, as it must have been obvious that we were expecting the barrier to open... why else would we have been there in our car, enquiring as to being unable get in?

Having resisted the temptation to respond with a bit of our own sarcasm, my wife confirmed that we did of course expect the barrier to have opened as we needed to park. The invisible staff member then abruptly demanded in what we felt was still a rather aggressive fashion that my wife show her blue badge, which she did, and they then opened the barrier.

Altogether an unnecessarily unpleasant welcome to the hospital! Might one suggest that the staff member operating the barrier be given some training in how to handle people?