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Children’s A and E

Story from nhs.uk

"Children’s A and E"

About: Queen's Hospital / Accident & emergency

I took my 7 day old baby to A and E with breathing difficulties and we were told we had to register at the main adult A and E before being seen. My partner asked if I could wait with the baby while he registered us and we were told the baby also had to stand in the queue to register. I was really unhappy about having to take a sick baby into a crowded room of other sick people just to register!

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Responses

Response from Queen's Hospital 5 years ago
Queen's Hospital

Submitted on 24/05/2018 at 09:28
Published on nhs.uk at 14:06

Thank you for taking the time to provide us with your feedback, I am sorry to hear the concerns that you have raised.

If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service. Their contact details are 01708 435 454 or email pals@bhrhospitals.nhs.uk. Once again I am very sorry to hear the concerns that you have raised.

Kind Regards,

Jack Stevens,

Lead Nurse For Emergency Care

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