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"Disappointment"

About: Inverclyde Royal Hospital / Xrays and Scans Royal Alexandra Hospital (Paisley)

(as a carer),

My husband has hairy cell leukaemia. Having had lots of complications we thought we were getting somewhere at last having had his spleen removed polops removed and lots of other procedures we finally got an appointment to have his liver tested with a fibroscan in Paisley instead of his usual Inverclyde

After making all that effort we get there - which is not easy -  to discover that they can’t get a reading and the machine they need is in Gartnaval hospital

There is no way we can get there so what do we do now? Why is the RAH in Paisley which has a liver department not equipped for every situation

it is unbelievable to me when this hospital has such a large catchment area that they should be falling short in the service they provide

The staff couldn’t have been nicer but come on people don’t have them apologising for our government's lack of funds 

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Responses

Response from Jacqueline Nicol, General Manager, Medicine, Clyde Sector, NHSGGC 5 years ago
Jacqueline Nicol
General Manager, Medicine, Clyde Sector,
NHSGGC
Submitted on 28/05/2018 at 11:09
Published on Care Opinion at 15:58


picture of Jacqueline Nicol

Dear Tell,

I am really sorry to read of you and your husband's experience, this is certainly not the standard of care that we strive to deliver. Your experience clearly caused further distress at what was already a really difficult time and for this I am truly sorry.

As this is an open forum and anonymous, I would welcome the opportunity to look into your husband's journey in more detail and with his consent. If this is something he would like to consider, please contact me directly on jacqueline.nicol@ggc.scot.nhs.uk with your details. This will allow me to fully review the issues you have raised.

Once again please accept my sincere apologies.

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