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"Do not know, could not reach diagnostic imaging"

About: Stamford & Rutland Hospital

The telephone number 01733678384 option 2 is not fit for purpose.

The recorded messages misled me to believing someone might answer if I kept trying. A whole day spent trying frequently, failed.

If the staff are busy with x-rays and that is commendable, then introduce a telephone response system that takes account of the fact that no one in that department will answer the phone.

Going through the main switch board confirmed there was no alternative route to book an x-ray appointment other than the number quoted above.

As I said not fit for purpose.

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Responses

Response from Lesley Crosby, Deputy Chief Nurse, North West Anglia NHS Foundation Trust 5 years ago
Lesley Crosby
Deputy Chief Nurse,
North West Anglia NHS Foundation Trust
Submitted on 05/06/2018 at 14:39
Published on Care Opinion at 20:57


I am so sorry to read about your experience and would urge you, if you have not done so already, to raise your concerns with our Patient Advice and Liaison Service on (01733) 673405 as we would be keen to learn from your experience.

Regards

Lesley Crosby

Deputy Chief Nurse

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