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"Absolutely Disgusting"

About: North West Boroughs Healthcare NHS Foundation Trust

Just to confirm my absolute outrage

Of a failed mental health system in Warrington.

My daughter is having a psychotic episode now for nearly 4 weeks after visits to the GP a&e , Wakefield house we are still no further on my partner who suffers from bi polar and as been in mental hospitals a number of times is suffering and is still waiting to speak with her replacement CPN

For over a week as she as recognised her own warning signs of another episode.

This also been reported to Wakefield house

And still no call . In the mean time we don’t know if my daughter is taking her medication or even living

She as refused anymore help from home treatment team because she thinks there is nothing wrong with her , she is now believing her uncle is her dad.

Won’t have communication with her meditate family , we have been give no advice in how to approach and deal with the situation , she as took her self out the family home is living in a very very vulnerable state?

Why we are left here looking likely that 2 people could well end up in a mental hospital

You must have money to burn I feel there is no help in preventing either ‭‬‬my daughter or partner from ending up in one !

Well enough is enough , I have made contact with the Warrington guardian and Also the Manchester evening news , I’m also waiting for a call from itv to discuss if I can take this

Absolutely dreadful story on to this morning program! I’m sitting here no longer waiting and waiting for the next event to unfold.

This is 2 unwell peoples minds just being left to suffer and then on top of that all the family’s involved have to suffer watching it unfold.

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Responses

Response from North West Boroughs Healthcare NHS Foundation Trust 5 years ago
North West Boroughs Healthcare NHS Foundation Trust
Submitted on 18/05/2018 at 15:57
Published on nhs.uk at 17:06


Dear Anonymous

Thank you for the taking the time to post your comments.

My name is Katherine Earlam and I am a PALS officer for the Trust.

I was very sorry to hear of your experiences and I would like to offer my apologies.

I would like to assure you that this is not the level of service we expect as a Trust.

Your comments will be passed onto the team and I would welcome the opportunity to speak with you so that I can help to resolve your concerns.

My contact details are:

Number: 01925 664450

E-mail: complaints@NWBH.nhs.uk

My hours of work this week: 9.00 am – 5.00 pm

Once again I would like to thank you for taking the time to tell us about your experience.

We sincerely value your feedback as this will help us to improve our services for other people in the future.

Kind regards

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