"Terrible Receptionist Next to Ambulatory Care"

I am commenting on service given by a particular receptionist and her colleague. I approached their reception which is next to the Ambulatory Care sign on a door approaching from A&E. I was meant to go to Ambulatory Care but once you go through this door you have a reception on the right. I said my husband had been asked to come in but they directed me back out to the reception to the right once you go back out. There were three ladies sitting there. Only one lady made eye contact and directed me to the window where I noted the receptionist. This woman made me and my husband stand there without even looking up from her screen. She didn’t even acknowledge us. I was shocked by her lack of basic customer service. Can her manager please train her to realise she is actually working in face to face customer service environment? The first lady then told us to come around and speak to another lady I complained that the other woman did not even acknowledge our existence. She immediately defended her saying something ridiculous like she’s not allowed to offer common courtesy because she’s dealing with whatever that stops her from talking to the public. This receptionist was aggressive, unapologetic and unhelpful, arguing that there was clear signage to direct people (which there isn’t). What a terrible place that area must be to work. Managers, please train these staff who think their jobs do not involve speaking nicely to people. Myself and my chronically ill husband have paid into this service all our working lives. If you are a Receptionist, you are there to offer us the kind of service you would like to receive. If you do not want to serve the public, please pass the job to those that do.