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Terrible

Story from nhs.uk

"Terrible"

About: Southmead Hospital / Urology

The waiting time is awful. It took me 4 months on the waiting list then you wait in the Sub waiting room for more than an hour. Even when I’ve been the first appointment of the day, I’ve had to wait an hour. When I questioned this, I was told the doctors meet at 8 for hand overs. I’m not sure why they make appointments at that time. It is a total joke. No apologies are ever made. I’ve been here about 6 times and never been seen in less than an hour.

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Responses

Response from Southmead Hospital 5 years ago
Southmead Hospital

Submitted on 17/05/2018 at 16:08
Published on nhs.uk at 17:06

Dear Anonymous

Thank you for taking the time to post your feedback, which I have shared with the Urology team.

I am sorry to hear you had to wait some time to be seen and that your appointments did not run on time, with no apology.

If you would like to contact me (Tel: 0117 414 4569) and provide further details, I can arrange for a Urology Manager to contact you.

Yours sincerely, Troy Crompton, Advice and Complaints Team.

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