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"Hysterectomy"

About: Medway Maritime Hospital / Gynaecology

My experience up until and including the day of my operation were fantastic. Staff were friendly professional and put me at ease. The evening after my op (10pm) instead of being taken to Ocelet ward like I expected I was taken to the day care ward. All was ok but in the morning this all changed. We got a cup of tea with meds then one with Our breakfast. I had a catheter and a drain and wasn't even 12 hours post op when a young nurse asked if I'd like to wash she left me a bowl and I had to get all my things myself.no help. Iwas left behind curtains til lunch time no sight of a nurse. They were too busy cleaning the ward for the next day patients.

After lunch we didn't get any more hot drinks until the morning at 6am. Nurses did not have time to care for us as inpatients they had their work looking after day procedure cases. Any questions I asked about my operation or symptoms the nurses couldn't answer they said it wasn't their field and I'd need to ask a doctor.

On leaving the hospital I didn't have any advice or exercises given. I wasn't told what to expect once I was home. I feel through no fault of the nurses they were too busy else where to run a ward I was left to my own devices. Wasn't provided with the care I had previously had with previous operations I wasn't put where I had expected to go where the nurses would know my conditions. The nurses on the day unit were just keen to get us home so that they could shut the ward at 1.30pm. Overall I have never had such a poor experience and I feel let down and if I hadn't needed medication I would have had better care at home.

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 5 years ago
Submitted on 18/05/2018 at 10:54
Published on Care Opinion at 13:27


Thank you for your feedback. We are very sorry that your experience was poor on this occasion.

When there is a large number of patients requiring admission to hospital patients are sometimes cared for in other wards and departments than usual, however the level of care should remain the same regardless. We can only apologise that you found it lacking on this occasion. Please do contact our PALS team (patient advice and liaison service) if you would like to register your concerns and speak to a member of staff.

We do hope that you are now on the road to recovery following your surgery and wish you all the best.


Kindest regards,

The Patient Experience Team

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