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lack of care and communication

Story from nhs.uk

"lack of care and communication"

About: Medway Maritime Hospital

useless discharging my wifes aunt with out informing relatives. discharging her with out adequate care package and leaving her without any equipment. tablets all over the place. no chair or table which was to be provided no pads no drinking beakers. Milton ward didn't even book transport for dialysis at Canterbury. hospital social worker and OT departments didn't listen to our risks concerns. no communication. im totally fuming totally unacceptable this is 2018 not 1942.

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 5 years ago
Medway NHS Foundation Trust

Submitted on 18/05/2018 at 10:44
Published on Care Opinion at 11:53

Thank you for your feedback on your family member's stay. We would welcome the opportunity to hear more about your family's poor experience, please do contact our PALS team (patient advice and liaison service) on 01634 825004 or medwayft.pals@nhs.net

In the meantime we will share your comments with the Matron for older people.

Kindest regards,

The Patient Experience Team

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