"Dismissive"

I have been going to this surgery for over 10 years and everything has been ok because at the time my health was ok, I didn't understand why my family members disliked the practice so much till i had pneumonia, rang up informing the reception about my condition and asked for a home visit as i could not move or breathe the woman was sharp and rude and told me they cant do anything for me as home visit are only for the elderly .. when I know that should include homebound which i was. Anyway ended up in hospital 3 days later for over a week after having to call the emergency services as I WAS NOT ABLE TO BREATHE.

A year later I came in february thinking I had some kind of urine infection its now MAY and i'm still suffering with the same pain and have the doctors done anything? NO NOTHING I have given them my urine about 6 times it always comes up clear THE ONE THE SENT TO THE LAB NEVER MADE IT THERE BECAUSE THE NURSE MESSED IT UP SOMEHOW so i have begged for a ultrasound did not receive the letter for that until recently like a week ago and i'm still waiting for a appointment to go in the reception are absolutely awful and they are just terrible and dismissive .I Would also like to add that I have seen all 3 doctors about this stomach pain and the two nurses.