"Reception conduct"

I personally have always highly thought well of the practice, and when I see the updates provided on the screens which are informative, and that you want to involve reception staff more to which I have got to say most have always been very polite and courteous, the apprentice staff especially the young gentleman has a very good attitude to people.

But yesterday I felt very very disappointed over the last 9 weeks I have been coming to the doctors and been admitted into hospital twice one time for two weeks and other for one week and been given a diagnosis that I suffer with my breathing and struggling at this time.

After nearly two weeks from hospital and still on medication and the steroids being reduced, I had an appointment with a Dr who was most thorough and thought at this time I probably should be re-admitted but has increased the steroids too the maximum and said to go back on Friday to reassess. This has been a rough time, and I asked the receptionist if I could possibly book an appointment for this doctor on Friday which she looked and was in practice, she said I would have to ring that day, I said but I really would like to see this doctor and her reply was no you will have to ring on the day or an option of sit and wait. I have got to say I left there feeling very disappointed and there was NO smile or converse or connection with this reception, she was very sharp and there was no way she would put herself out. I always thought that when people are going through continued doctors and hospital over the last weeks would of been a proirity. The care and conduct for the front line of your practice was not GOOD!!! I understand procedures entirely but this is patients continued health.