"Appointment System"

Your appointment system is a complete nightmare.

On receipt of a letter dated 1st May I rang to book an appointment, to be told by a very disinterested person that there were no appointments available on the calendar.

This confused me as your letter stated that if I didn't respond within two weeks you would discharge me back to my GP even though I have borderline glaucoma.

I then received a text message on 11th May advising me that I should call to book an appointment which I duly did.

I was given a date of 12th July which I didn't realise was the date of my holiday.

When the letter arrived I checked and realised and phone straight away to change the date.

I was then told by a very curt person that I should have got the date right in the first place as this was a 'pressure appointment'.

I was also told that if I tried to change it again I would be discharged back to my GP.

I have been attending this clinic for 20 years and do not expect to be treated in this manner.

I was of the opinion that the patient was meant to be at the heart of everything you do - clearly not!