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"The burns unit staff were really great"

About: Chelsea & Westminster Hospital / Accident and emergency

I hobbled up there after hours on public transport (our SW London burns unit being closed) to these marvellous staff and doctors. A fairyland of great people! Anyway, my burnt knees were sorted out rapidly and I must admit the service was fab. I recommend the Burns Unit to anyone whose appendages are a bit blackened and smoking. What I do not understand is the (only) burns unit around

SW London is not mentioned in the hospitals drop-down menu - if you go to https://www.nhs.uk/Services/hospitals/Services/DefaultView.aspx?id=1528 then the unit is not even mentioned. I understand the 2-speed stuff, but why ask the public to leave feedback on a unit that is invisible?

Nonetheless, the staff were beyond the call of duty and perhaps I am just upset that I can't leave a feedback that is more specific, why is the Burns Unit not featured on the C&K drop-down menu? You were great and I can only hope the Trust acknoledges soon that you exist. It was lovely meeting such a great team. RM

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Responses

Response from Chelsea & Westminster Hospital 5 years ago
Chelsea & Westminster Hospital
Submitted on 15/05/2018 at 16:44
Published on nhs.uk at 20:06


Dear Dr Mellor,

Thank you very much for your wonderful feedback. We would like to inform you that your compliment has been logged onto our system so the management can share it with the rest of their team.

We have also liaised with nhs choices to update the online service.

Kind Regards,

Patient Experience Team at Chelsea and Westminster Hospital

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