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Shocking service

Story from nhs.uk

"Shocking service"

About: Northwick Park Hospital / Ear, Nose and Throat

Quite disappointed with the service. Initially coming into accident and emergency and being seen by the doctor for 2 minutes not examining the situation properly. After 10 days having to chase myself only to find out they forgot to book me in. Then said I have to wait for 3 weeks for my consultation when the max you have is 2 weeks to get a fracture aligned. Very disappointed and shocking customer service who slam the phone down on you.

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Responses

Response from Pamela Mellor, Patient Relations Manager, London North West University Healthcare NHS Trust 5 years ago
Pamela Mellor
Patient Relations Manager,
London North West University Healthcare NHS Trust

Submitted on 15/05/2018 at 08:29
Published on Care Opinion at 11:32

Dear Sir/Madam

Thank you for your feedback and I am very sorry for the difficulties you are having getting through to the Ear, Nose and Throat service about your appointment.

Please contact our PALS team by telephone on 0208 869 5118 or by email at LNWH-tr.PALS@nhs.net. They will do their best to help, however, if they do not answer immediately please leave a voice message or email and they will get back to you.

Kind regards

Pam

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