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Care Opinion

Patient letter breach of confidentiality

Posted By concerned neighbour

"Patient letter breach of confidentiality"

About: Western General Hospital / Oncology

(as other),

I received a neighbour's post by mistake. I forwarded it to them however I was concerned that as the letter was in window type envelope it could be clearly seen that it was from the Department of Clinical Oncology. Can I suggest that mail is not sent in window envelopes as it could breach patient confidentiality which I feel on this occasion it has done.

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Responses

Response from Steve Elliott, Clinical Nurse Manager, Day Services, East Lothian Community Hospital, NHS Lothian 5 years ago
Steve Elliott
Clinical Nurse Manager, Day Services, East Lothian Community Hospital,
NHS Lothian

Submitted on 16/05/2018 at 07:59
Published on Care Opinion at 09:36

I am really sorry to hear that this has occurred and thank you for raising it as an issue. We have begun an investigation into the processes which have resulted in this incident and will endeavour to ensure that this does not recur.

If you would like to discuss further please feel free to contact me directly via the NHS Lothian switchboard (0131 537 1000).

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