"Great facilities, shame about the rude staff."
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted via nhs.uk
What I liked
The staff member who conducted my scan was friendly and informative. Also, the support worker who did my follow up notes was polite and helpful.
What could be improved
The desk staff in the scan area were rude to the point of ignoring visitors standing at the desk. After waiting 5 minutes to announce our arrival for the appointment while the staff chatted and pretended we weren't there I had to say "excuse me" to one of the staff members only to be told they would "be with me in a minute". Not sure if they thought we were admiring the desk area or listening to their conversation but acknowledging our arrival would have been the polite thing to do before those 5 minutes passed.
Additionally every time I have called the scan department and on one occasion contacting Triage out of hours, the staff are offhand and huffy making me feel as if I'm intruding on their private time rather than asking them to simply do their job.
My experience so far makes me wish there was another hospital nearby that I could switch to, if the maternity staff have the same attitude as others I have encountered I am dreading having to spend time there during labour / birth.