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FANTASTIC WARD- BRILLIANT STAFF

Story from nhs.uk

"FANTASTIC WARD- BRILLIANT STAFF"

About: Royal Preston Hospital

Following an accident my son was airlifted to Preston A&E suffering from multiple fractures to his ribs pelvis hip vertebrae & elbow together with a collapsed lung and haemothorax. The care he received in A&E and later on the major trauma unit was exemplary and second to none.... nobody could ask for or expect a better level of care. This care was available not just for my son who received the most wonderful care from a team of dedicated nursing staff clinical support workers and doctors. In particular I was most grateful for the help and support extended to include us his family... we live about 70 miles from the hospital and the staff were all so caring towards our needs as well.... giving me a direct number to ring the ward for updates on his condition and taking the time to comfort and reassure me when I phoned at all hours of the day and night.... even at 2 or 3o'clock in the morning when I phoned saying I'm sorry but I cant sleep and asked how he was.

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Responses

Response from Royal Preston Hospital 5 years ago
Royal Preston Hospital

Submitted on 14/05/2018 at 15:03
Published on nhs.uk at 16:06

This is lovely to read, thank you for taking a moment to let us know so that we can celebrate the wonderful care offered in our Emergency Department and on the Major Trauma Ward.

We hope your son is on the road to recovery and that as a family you have got over what must have been a frightening time.

The staff involved will greatly appreciate your kind words,

With best wishes,

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