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"The whole of the NHS care provided in MK is..."

Called NHS 111 with a suspected peritonsillar abscess and fever with difficulty in swallowing and ear pain. Got a call back from gp and explained and was asked to come in and see a dr. I asked what time and he said just come down. I said so I have to sit and wait and he said no as I’ve written everything down. Sat in the waiting room for 45 mins to be called in by a nurse - not what I was expecting. I gave her the story (including how I had been misdiagnosed by a nurse at a walk in centre a few years before with similar symptoms). She looked at my throat and said I can’t give you antibiotics (hx repeating itself) that’s not even what I was there for. I asked her about the lump in my mouth to which she said I will put you on the list for the dr to see to let him examine - that’s what I thought was originally being done. Basically implied there was nothing wrong with me even though she didn’t even examine me properly, didn’t even take any basic observations and didn’t do a full gland or ENT examination or feel the lump in question.

I told them not to bother and I would be seen in a more reliable place. I’m now home with a fever, headache, difficulty in swallowing and the lump becoming more prominent, but of course there’s nothing wrong with me. Between this service and A&E in MK there is no good health provider

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Responses

Response from Milton Keynes Urgent Care Services CIC 5 years ago
Milton Keynes Urgent Care Services CIC
Submitted on 24/05/2018 at 13:40
Published on nhs.uk at 15:06


Hello

We are very sorry for the distress and discomfort that you experienced, however it is difficult for us to look into this matter in more detail without more specific information.

We would like to encourage you to get in touch with us to enable us to look into this further for you.

With thanks

MKUCS

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