"Walking is excruciating"

About: Ayrshire Central Hospital / Trauma & orthopaedics Ayrshire Central Hospital Trauma & orthopaedics KA12 8SS

Posted by Vstar (as the patient), 5 years ago

Still waiting! Guaranteed 12 week treatment stated in my letter from August 2017. Call each month to be told I'm very near the top of the list and should hear something soon, this has been going on since the end of Nov last yr I was told it would be Dec, Jan I was told Feb and so on. Now my foot is in such a bad state walking is excruciating. Life has been on hold as I don't want to be unavailable for a date and get put to the end of the list again. Now I have seen an article saying that orthopedic surgery is going to be cut...... I truly don't understand this.

More about:

foot surgery

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Responses

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 15/05/2018 at 18:03

Published on Care Opinion at 22:23

Dear Vstar,
I can't imagine how difficult this is for you. I am so sorry you are having such difficulties with both your foot and waiting time for an appointment It can be easy to take our mobility for granted.
I would like to look into this for you. If you want to contact me and provide details, please call me on 01563 826222 or buy email on Eunice.goodwin@aapct.scot.nhs.uk
Kind regards,
Eunice

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 22/05/2018 at 15:08

Published on Care Opinion at 16:53

Dear Vstar,
Thank you so much for contacting me. All the best for your operation, I believe that you now have a date.
Again, I am sorry you have had such a long time to wait but I am glad it is now in the foreseeable future.
best wishes,
Eunice

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Update posted by Vstar (the patient) 5 years ago

Hi,
Yes, I have received a call today. Thank you so much for your help.
V

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 23/05/2018 at 09:48

Published on Care Opinion at 09:51

Dear Vstar,
You are most welcome. I would love to take all the credit, but the Orthopaedic secretary was the real star here.
best wishes and good luck,
Eunice

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